Q: Can you hold a place before I apply?
A: Unfortunately, no, we cannot hold a property until a lease is signed by all parties and the rental deposit has been paid to North County Property Group.
Q: How much will it cost for me to move in once I’m approved for a rental?
A: North County Property Group’s standard move-in costs are the first month’s rent and one month security deposit. In some cases, we may also require last month’s rent to be prepaid. If you meet certain criteria, you may be eligible for our “no security deposit’ option. Along with your monthly rent, you will be billed $49 per month for our Resident Benefits Package which includes many tenant benefits to make your renting experience better, limit your liability, and make for a smooth transition into your new rental home. Details on this tenant program can be found at this link: Resident Benefits Package
. If pets are being considered with your application, there will be a $20 pet screening fee and your first month pet rent of $50 due at move-in ($75 if there are two pets).
Q: How old do you have to be to apply?
A: Applicants must be over the age of 18 to apply.
Q: Is the security deposit refundable?
A: Yes, the security deposit is refundable depending on the condition of the property and if you have opted-in to our “no security deposit” option. Within 21 days of your lease termination date, our property management team will provide a report from the move-out inspection, documenting damages, if any, to be charged that are considered beyond normal wear and tear. If you had given us a security deposit at move-in, those deductions will be subtracted from the security deposit and the balance will be refunded to you. If you had qualified and elected our “no security deposit” option, the charges for those deductions will be charged to you per the terms of that program.
Q: Is there a pet deposit?
A: We do not charge tenants a separate pet deposit aside from their security deposit. We do, however, charge monthly pet rent of $50 ($75 if there are two pets). No more than two pets will be allowed in the home.
Q: Do I need to have insurance prior to move-in?
A: As part of our Resident Benefit Package, you will receive automatic protection at move-in with $100,000 liability insurance. This keeps you in compliance with your lease insurance requirements and provides peace of mind that you are covered at move-in. Although we recommend you keep the automatic protection in place during your lease, Tenants providing proof of their own renters insurance with at least $100,000 in personal liability and listing North County Property Group as Additionally Insured, and keeping their renters insurance active and current throughout the course of their lease, may opt-out of the automatic liability insurance provided at move-in.
Q: Who pays for utilities and how is the service setup?
A: Per the terms of our lease agreement, it is a tenant's responsibility to transfer and pay for all utilities available to the property (Gas & Electric, Water, Trash, TV, Telephone, etc.), unless otherwise agreed in writing by North County Property Group. As part of our Resident Benefit Package, we will provide assistance with the challenging process of setting up utilities, getting them transferred to your name, and establishing connection. Once you have been approved for your rental and your lease is signed, you will be contacted by our Concierge Utility Team. They will get you the best rates and take you through the entire utility setup process.
Q: Do you allow cosigners?
A: Maybe. In the event the tenant is too young to have an established credit score and insufficient income to qualify, we may allow a parent or other family member to submit an application as a financially responsible cosigner. The cosigner, if allowed, would need to meet our application approval criteria and sign the lease as a cosigner.
Q: How do I apply?
Q: How do I pay rent?
A: Rent is due and required to be paid every month, by the first day of each month, in our online Tenant Portal, as direct deposit into North County Property Group’s broker trust account.
Q: If I want to get a pet later, is it allowed after move-in?
A: If the property you are leasing is a pet friendly home, adding a pet during the course of your lease may be considered, subject to our standard pet policies. All pets are subject to a “pet screening” at a cost of $20 per pet. Restrictions are as follows: two pets maximum (some HOAs allow only one pet), acceptable size and breed, and a signed lease pet addendum by the tenant. The following dog breeds may be cause for rejection: Akita, American Bulldog, Bullmastiff, Mastiff, Chow, Doberman, German Shepherd, Husky, Presa Canario, Pit Bull, Siberian Husky, Staffordshire Terrier, Wolf Dog, Bull Terrier, Pit Bull Terrier, Rottweiler, and any mix or combination of the any of these.
Q: My lease expiration is coming and I want to extend for another lease term. What do I do?
A: Notify one of our staff members in writing as soon as possible. Sometimes there may be a slight rent increase as part of the lease extension and there is a $50 lease extension fee charged to the tenant at the time of lease extension signing. Provided you are in good standing with your rent payments and otherwise not in breach of your lease agreement, extensions are in most cases considered and may be approved at the discretion of the landlord. One of our property managers will also want to meet you for a property walk through before agreeing to an extension.
Q: My lease expiration is coming and I plan to move out. What do I do?
A: Notify one of our staff members in writing as soon as possible, at least market-4-days before your lease end date. One of our property managers will then contact you to arrange a pre-move out inspection (typically scheduled for two weeks before the move-out date). It is at this pre-move inspection that we will provide recommendations to you for cleaning and repairs so you can get as much of your security deposit back as possible following your move. We will also schedule a full move-out inspection at the property, after you have moved out and vacated the property, to record the condition of the property and any items which warrant a charge to the security deposit.
Q: I want to move out, but my roommate wants to stay. What do I do?
A: Notify one of our staff members about your desired move-out date, in writing, as soon as possible. Our staff can then advise you on your remaining obligations, best options based on the terms of your lease, your desired move date, and after speaking with the roommate(s).
Q: Who is responsible for paying for repairs & maintenance requests?
A: The responsibility for paying for repairs and maintenance depends on the repair itself and the cause of the need for maintenance. Normal wear and tear as well as regular maintenance items are typically the responsibility of the landlord. The tenant is charged for all repairs or replacements caused by the tenant, pets, and guests above and beyond normal wear and tear. Tenants are also charged for damage to the property because of failure to report a problem in a timely manner and for repair of drain blockages or stoppages unless caused by defective plumbing.
Q: Are there any specific reasons why a lease would not be renewed?
A: There are several factors which determine eligibility for a lease renewal and in some cases, North County Property Group may choose to not renew a Tenant's lease:
- Any lease renewal is contingent upon the Tenant accepting a rent increase when, in the judgment of North County Property Group, an increase is warranted based on current market comparatives.
- A lease may not be renewed if the Tenant has not shown a standard of care to the property during the lease period and the property has experienced significant pet damage or other damages beyond normal wear and tear.
- North County Property Group provides that our Tenants residing within premises under our management shall have the right to quiet enjoyment of the property and expects all Tenants within the premises to be respectful to one another and to Landlord. North County Property Group will not renew the lease agreement of any Tenant who has engaged in disruptive behavior which is considered by North County Property Group, in our judgement, to be a nuisance or has engaged in any of the following toward our company, agents, property managers, vendors, or any other person associated with the company or property:
- Sues or threatens to sue North Count Property Group or landlord
- Demonstrates rude, obnoxious, belligerent, hostile, or threatening behavior and language, including voicemails, emails or texts.
- Demonstrates ongoing dissatisfaction with the property, our management, or the level of services provided
- Demonstrates non-compliance with HOA rules/regulations or by committing lease violations
Q: Can I apply as a group of roommates or can I add a new roommate?
A: If you intend to apply for one of North County Property Group's properties with one or more roommates or would like the opportunity to add a roommate at a later date, please discuss this with an agent or representative of North County Property Group in advance. North County Property group has a Roommate Policy in place for rental agreements which differs from a standard lease agreement:
- All roommates and prospective co-tenants must submit separate rental applications and approved by North County Property Group in advance. All roommates must be approved before a rental agreement will be considered.
- Once approved (including adding new roommates) North County Property Group will require all of the roommates to sign a new rental agreement. UNDER NO CIRCUMSTANCES WILL ADDING A NEW ROOMMATE BE CONSIDERED TO BE A SUBLEASE.
- It is a further North County Property Group policy that all roommate rental agreements shall be written as a MONTH-TO-MONTH RENTAL AGREEMENT. Tenant may terminate the tenancy by giving written notice at least 30 days prior to the intended termination date. Tenant shall be responsible for paying rent through the termination date even if moving out early. Landlord may terminate the tenancy by giving written notice as provided by law. Such notices may be given on any date.
- The month-to-month rental agreement shall be written with the understanding of joint and several liability. This means that when you sign the rental agreement with others, you become liable for each other's obligations. If one of the roommates can't pay rent or violates the rental agreement, all of the roommates are responsible for corrective action.
- North County Property Group provides that our Tenants residing within premises under our management shall have the right to quiet enjoyment of the property and expects all Tenants within the premises to be respectful to one another and to Landlord. All rental agreements involving roommates will contain a clause specifying the following:
- * Tenants within the Premises shall have the right to quiet enjoyment of the property and all Tenants within the Premises shall be respectful to one another and to Landlord. Tenants further agree to not engage in disruptive behavior which is considered by Landlord to be a nuisance in or about the Premises. If it is determined by Landlord that a nuisance has been created, the Tenant will forthwith remedy same upon receipt of notice by the Landlord. If such nuisance is not so remedied, the Landlord may provide legal day notice to the Tenant of termination, without prejudice to the Landlord's other rights and recourse.