To achieve a successful tenant-landlord relationship and assist you through the course of your lease, we provide you with a Tenant Handbook for your reference. The handbook contains valuable information about maintenance guidelines, instructions on paying your rent, tenant responsibilities, and more.
Access your account and lease documents, schedule rent payments, report maintenance concerns. Also provides for easy contact to our office and assigned service technicians through your portal and mobile app!
Chose how you want to pay your rent. Mail us a monthly check, pay by credit card (convenience fee applies), or save money on postage and credit card charges with free direct deposit and recurring monthly eChecks through your tenant portal.
This innovative option is available to most renters and makes moving into a rental property easier and more affordable. If you meet certain criteria, we will NOT require you to provide a security deposit upon lease signing. Simply opt-in and qualify through our 3rd party partner Obligo and you will be good to go for move-in!
Automatic protection at move-in with $100,000 liability insurance. This keeps you in compliance with your lease insurance requirements and provides peace of mind that you are covered at move-in.*
Contacting and arranging your own utility transfer can be exhausting and confusing! We provide you with concierge service to walk you through the process, help make sure you get quick and easy set up at the best value, and that connection is a breeze. Show up at move-in with confidence that your lights are on!
After hours, weekends, holidays, no problem! Call our tenant emergency line for access to an experienced team member to help troubleshoot. Our team will be on the line within 60 seconds or less, and if necessary will expedite emergency maintenance service.
We ensure all service technicians sent to your home are vetted in advance through our Preferred Vendor Program: reputable, licensed, and insured for any and all repairs.
We will send an HVAC technician annually to assure your heating and air system is running properly, efficiently, and safely. Furnace/Air (HVAC) filters are delivered to your doorstep two times a year. You replace the air filter according to your lease agreement to keep your environment healthy, your air flowing smoothly, and saving you money on your energy bills.
Semi-annual walkthrough with one of our property managers to make sure your appliance systems are working properly and help keep your home in tip-top condition (or self-inspection during COVID-19 using our mobile app).
Tap into our licensed agents and network of preferred lenders when the time is right to buy your “forever” home.
We provide an Emergency Information Card at move-in for posting in a conspicuous place within your rental home. Occupants can refer to the card so they know what to do and steps to take in the unlikely event that disaster strikes in your neighborhood.
We’ll help you boost your credit score when timely rent payments are made by reporting to agencies on your behalf. We will also provide you with a free credit report from Experian, sent to you annually upon request.
Many property managers charge a lease creation and move-in fee at the beginning of your tenancy. We waive these fees to minimize your upfront moving and transition costs to your new rental home.
Or in-person move-in (either way). One of our property management professionals will make sure you have the best move-in experience possible.
* Tenants providing proof of their own renters insurance with at least $100,000 in personal liability and listing North County Property Group as Additionally Insured, and keeping their renters insurance active and current throughout the course of their lease, may opt-out of the automatic liability insurance provided at move-in, reducing the Resident Benefits Package to $39 billed monthly to tenant.